Everything one might reasonably wonder.

Any professional whose excellent service is, by tradition, recognised with a tip. We are particularly suited to hospitality, transport, beauty and wellness, and tourism — but the platform welcomes anyone whose work has long deserved more than the dwindling supply of cash in modern wallets.

No. Never. emaitza is built on the conviction that recognising good service must remain effortless. Your clients scan your QR, their browser opens, and they leave a tip in seconds. There is no app, no account, no signup required of them.

Approximately five minutes. You'll create an account, complete a brief Stripe Connect onboarding (verifying your identity and bank account), and your profile is live. Your QR code is generated immediately upon completion.

The Essential plan is free, forever. The Elite plan is CHF 9 per month, or CHF 90 per year (saving CHF 18). On every tip, emaitza takes 10% — or a CHF 1 minimum on tips of CHF 10 or below. The fee is paid by your client, on top of their chosen amount.

Elite pays for itself with a single tip a month you would otherwise have missed. Beyond that, it changes three things: your tips arrive weekly rather than monthly, your complete record of Recognitions is displayed rather than your latest five, and your address becomes one you choose — emaitza.com/profile/yourchoice — which travels with you to your next role, your next city, your next chapter. Essential is free, forever. Elite is for professionals whose reputation is part of their work. Billed annually, Elite is CHF 90 — two months free.

If your client chooses to give CHF 20, you receive CHF 20 — full stop. The CHF 2 platform fee is added to their charge separately, transparently disclosed before they pay.

Elite members receive weekly payouts, on their chosen day. Essential members receive monthly payouts, on the 15th of each month. Both are direct deposits to your bank — no wallet, no holding account. Your first payout follows a one-time Stripe verification and can take up to two weeks.

Card (Visa, Mastercard, Amex), TWINT, Apple Pay, and Google Pay. All processed securely by Stripe. International cards are accepted.

Tips received are income, and Swiss tax law treats them as such. We provide monthly statements and full transaction history to support your accounting — exportable as PDF or CSV. We strongly recommend consulting your accountant for personal tax guidance.

Your Recognitions are the public record of the words left for you by verified, paying clients. Because a Recognition can only be left after a successful tip, every entry is genuine — there is no way to fake feedback on emaitza.

You cannot edit a Recognition left by a client, but you may flag one you believe violates our community standards. We review each flag personally and remove anything that fails to meet the threshold of legitimate feedback. We err on the side of the professional — a single unfair note should never tarnish years of excellent service.

Yes. Every member sets their photograph, profession, city, and biography. Elite members additionally own a bespoke link (emaitza.com/profile/custom), the Verified Elite mark, and access to the designer QR Kit.

On Essential, your address is assigned automatically. On Elite, you choose your own — emaitza.com/profile/custom — claimed once and yours for as long as you're Elite. Should it ever need to change, write to us and we'll handle it, with the old address redirecting so no printed QR ever breaks.

Yes. Every payment is processed by Stripe — the same payment processor trusted by Apple, Spotify, Amazon, and the Swiss Federal Railways. emaitza never sees, stores, or handles card data directly.

Your professional data — your profile, earnings history, and Recognitions — is stored in Ireland, within the European Union. Payments are processed by Stripe; where payment data is transferred outside the EU, we rely on GDPR-approved safeguards (the Swiss–US Data Privacy Framework or Standard Contractual Clauses), as set out in our Privacy Policy. We are GDPR- and Swiss FADP-compliant, and you may request export or deletion of your data at any time.

No. Each client sees only the tip they are presently giving. They cannot view your earnings history, other clients' tips, or any other private information. Your Recognitions show words and ratings — never amounts.

The moment you complete signup, your unique QR is generated. Essential members can download it as a print-ready PDF. Elite members additionally receive three designer templates (Minimal, Classic, Bold) in A6 and square formats, ready for printing on premium card stock.

The platform is currently optimised for Switzerland — particularly for TWINT, CHF, and Swiss banking. Card payments work internationally, but we recommend emaitza primarily for professionals serving Swiss-resident clients. Expansion to other countries is on our roadmap.

Essential members may write to us at hello@emaitza.com. Elite members receive priority correspondence — a dedicated reply, typically within twelve hours on business days.

At any time. From your account settings, a single click. No retention calls, no penalties, no friction. Your profile remains active on the Essential plan; if you wish to delete it entirely, your data is removed within thirty days.